At Raavi, our suits are pure wearable art, woven from premium fabric, then hand-painted by master brush artists in India. Because every piece is painted by hand and tailored on demand specifically for you, we do not offer monetary refunds.

Please note: Because our garments are created by humans and not machines, no two suits are 100% identical. Your piece will beautifully match the collection photos, but minor variations in brushstrokes are the hallmark of genuine, authentic art.

Shipping & Delivery

• Unstitched Items: 1 to 2 weeks for delivery.
• Stitched Items: 1 to 3 weeks for delivery (custom-tailored on demand by our master tailors).
• Tracking: A tracking link will be emailed to you the moment your package leaves our studio.
• Urgent / Express Delivery: Do not use standard checkout. Email support@shopraavi.com before buying. An extra delivery fee applies depending on urgency.
• No Extra Fees: All taxes are collected at checkout. You will not be charged any extra hidden duties or border fees upon delivery.

Exchange Policy

We offer a strict 14-Day Exchange Window from the date your package is delivered.

• Strict Conditions: The garment must be unworn, unwashed, unaltered, scent-free, and in its original packaging with all tags attached.
• Zero-Tolerance Rule: Any signs of wear, makeup, perfume, or alterations will immediately disqualify the exchange. The item will be returned to you at your expense.
• The Process: Email support@shopraavi.com within 14 days. Once approved, you will mail the suit to our Canadian address using a standard tracked shipping service at your own expense.
• Final Sale Rule: Your replacement suit takes another 1 to 2 weeks to be custom-crafted in India. Your replacement item is strictly Final Sale and cannot be exchanged a second time.
• Damages: If your item arrives damaged from shipping, email us clear photos within 24 hours of delivery so we can fix it for you immediately.